Refund Policy

Refund Policy

I’m a one-person studio and each piece is handmade with care, so I want you to be genuinely happy with your order.

If there is an issue with your order (for example, it arrives damaged or you receive the wrong item), please contact me within 7 days of delivery with your order number and a clear photo of the problem. I’ll review your message and, if approved, I can offer a replacement, store credit, or a refund to your original payment method.

Because of the handmade and often one-of-a-kind nature of my pieces, I generally cannot accept returns for change of mind, minor imperfections that were perceivable in the listing photo, general wear and tear, or damage caused by improper care or storage.
 

Custom orders are made just for you. After I create your custom design, I’ll send you a photo for approval. Once you approve that photo, no further changes can be made and the order becomes final and non-refundable, except in cases of damage in transit or if I made an error with your order.


If you need to cancel an order, please reach out as soon as possible. If I haven’t started working on or shipping your order yet, I’ll do my best to accommodate your request. Once work has begun or the order has shipped, cancellations may not be possible.


If you have any questions about this Refund Policy or need help with an order, please contact me at trillium.studio@yahoo.com.